Printavo Onboarding Process: Setting You Up for Success

Printavo’s Customer Success Team is committed to cultivating lasting partnerships. We understand our customers’ unique needs and strive to help them meet their goals and thrive in the decorated apparel space. 

Part of helping you meet and exceed your goals involves our standard implementation process, where we’ll assign you a Customer Success Manager (CSM) as a point person to help you meet your goals and get started with your Printavo subscription. 

Your CSM will schedule introductory calls with you to jumpstart your onboarding process. It’s imperative that you attend these meetings with complete focus and appropriate staff so that you get the most out of each call. 

Sample Call Schedule 

1. Welcome to Printavo
Time:
45 minutes
Attendees:
General Manager
Objectives:
A. Meet your CSM
B. Discuss your needs as a business
C. Learn the basics of Printavo

2. Workflow Building
Time:
1 hour
Attendees:
General Manager, Team Leads
Objectives:
A. Establish a workflow that fits your shop
B. Cover any direct questions on applying Printavo to your workflow

3. 30-Day Check-In
Time:
1 hour
Attendees:
General Manager, Team Leads
Objectives:
A. Verify workflow is running smoothly
B. Confirm shop needs are being met
C. Adjust workflow if necessary

Onboarding Resources 

Getting Started with Printavo Guide

How to Configure Your Workflow FAQ

Additional Support 

Customer Success Team
Success@Printavo.com

Technical Support Team
Operating Hours: 9 a.m.-5 p.m. CT
Support@Printavo.com
800-213-9317 

Shops of all types and sizes choose Printavo

Our shops love being a part of the Printavo family. Hear what some of them have to say!

3,000+

SHOPS SIGNED UP

6M+

INVOICES CREATED

$2.5B+

PAYMENTS PROCESSED

Printavo is the air traffic control that our business needed. Our entire business now fluidly moves from initial quotes to completed invoices almost effortlessly. Thank you Bruce and the Printavo Team for preserving our profits and sanity.
– Justin, Oklahoma Shirt Company

I have found Printavo very effective in allowing customers to understand their purchases. That is such an underrated factor in not only landing new clients but keeping them informed.
– Chris, Shirt Agency

I've been recommending Printavo to other people in the industry for a few years now. It's the best, most user friendly calendar, scheduling, and payment service there is.
– Kyle, KadMark

We’re real people

Customer Care, that cares

Printavo isn’t just a software company. Founded by a former printer, we help our shops grow in every way possible. Reach out today and let’s chat.

 support@printavo.com  (800) 213-9317