Free Software Assessment: Our online software assessment will help determine if Printavo can help fill gaps in your order and production management workflow. Take the assessment!
Curious about how Printavo and InkSoft integration can benefit your shop? Check out this video from Courtnee at Wyoming-based business Get It Got It. Scroll below to learn more about their journey from a side hustle on the East Coast to a full-time business out West....
Should I build or buy shop management software?
We get the question a lot actually. Many shop owners with technical backgrounds are capable of building something completely customer so why not?
I’m going to answer this question unbiasedly for you. This question comes down to focus. As a shop owner, you only have so many hours in a day. Every minute of your day is important and valuable to the business.
Buying any shop management solution, like Printavo, is going to suit 80-90% of your needs as a business. No tool on the market will be able to satisfy 100% of what you’re looking for. The reason is, Printavo has to be simple enough for thousands of shops to utilize. As we continue to push forward as a software company, we will get closer to that 100% but will never reach it. But realize, we are 100% focused on improvements. Our constant iterations are zeroed in on making the best shop management solution so you can focus on growing your print shop.
Building a shop management tool entails that same amount of effort. Maintenance, iteration, and improvements. Just like any new project, building a custom shop management solution is like an iceberg. The top can be visibly seen and doesn’t look too bad. But underwater is where the mass is.
Creeping projects scopes, delayed deadlines and expensive software development is just the beginning of getting a version 1 completed. Don’t forget about hosting and maintenance down the road. Does your custom solution integrate with email marketing software, a POS system, accounting tools or Google Apps?
As technology changes, you want to be on the cutting edge of it to drive your print shop forward. Pick wisely!
Justin Moore describes how he got his first 60,000 Shirt Order and how important big print jobs are to expand your screen-printing shop.
We’ll dive into:
-How important it is to have a professional website
-Word of Mouth will help your print shop succeed
-How to Get Referrals
-Facebook Ads
We are sold out of tickets for this years’ #PrintHustlersConf! All 80 seats have been claimed and can’t wait to see everyone. If you weren’t able to reserve a spot, that’s okay as we look forward to having you next year!
We’re unbelievably excited to release the schedule for PrintHustlers Conf 2018. We are sold out of tickets for this year and can’t wait to see everyone. Talk a look below on the schedule:
As shop owners, we find ourselves engulfed in the day-to-day production. How fast can we print shirts? How quickly can we burn screens? What ink looks the best? Can we register jobs quicker? How should we use employees strategically in the shop? All great questions – all are necessary to …
Mark Coudray, strategist and published author for Screen Printing Magazine explains the trap you are making when it comes to pricing. He describes why Trade Custom and using the Price Break Matrix is wrong. He shows us this step by step in Excel. He explains how the behavior of your price chart may drive you out of business.
Justin Moore explains the secret to success for your screen-printing shop! Taking risks is essential for success and hard work.
From a shop owner, Steven Farag from Campus Ink’s perspective… Our company, Campus Ink, is primarily a screen printing and embroidery shop that produces everything in-house. I recently began venturing into promotional products and was appalled at how antiquated these companies operate. Customer service and speed is not their concern. …
Small Print Shops have the advantage to truly meet every single person in the town that could be a potential customer. Retargeting advertising on your website is a must! Here are some tips on how a screen printing business can grow in a small town or large city.
We’ll dive into:
-Tools for Retargeting like Adroll.com and Perfect Audience.com
-Holding Events regularly like Meetups, Conferences, Marathon, -Family Events, etc to gain more customers
-Learn how to utilize Facebook Ads
One of the first things potential customers look at is your reviews on Yelp, Google, etc. Shelby Craig, Founder of Rocket Shirts who generated $80,000 From $3,600 In T-shirt Sales Using Facebook Ads cracked the code to get great reviews for your screen-print shop.
You heard it – You can start a sign company out of your pre-existing business without buying a single piece of equipment. You can start offering signs & banners as an ancillary business immediately by following these few simple steps. If you are already fluent in design software such as …
Customer care & support is a term many companies use. But many companies don’t truly own up to the term. Missed emails, calls and poor empathy is all too prevalent in our industry.
I’ve taken tips from shops that are top-notch customer support experts and tactics from how we handle support at Printavo to help you! We want you too, to be able to offer amazing customer support with these easy tricks & tips.
Inbox Zero: Make sure all emails are answered by the time you leave. There shouldn’t be any responses that are left without an answer.
Get going on a support platform like GrooveHQ or Zendesk. These tools will keep all questions coming into one inbox to be assigned and handled. With questions coming in from Instagram, Facebook Messenger, Email, etc, it’s difficult to keep track of everything. These systems keep it all in one place.
With this support platform, you’ll want to measure First Response Time and Customer Satisfaction. First Response is a measurement of how quick, on average, you respond to messages. Customer Satisfaction is an automate survey that goes out to customers asking if they had Good or Bad service. Results are tallied and averaged.
Use our TAR method when responding to questions. Thanks. Acknowledge. Resolve. Example: “Thanks for asking your question Catie! We understand your concern. We can absolutely let you know when your order is ready to pick-up. Have a great day!”
Bonus Tip: Answer your phone as much as possible! Set a goal of getting to 0 missed calls during business hours.
