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Great news! Printavo Merch customers can now issue a quantity-based partial refund on Printavo Merch Orders. With this update, you can issue partial refunds entirely on your own without contacting our Support team. The entered quantity automatically adjusts the...
You heard it – You can start a sign company out of your pre-existing business without buying a single piece of equipment. You can start offering signs & banners as an ancillary business immediately by following these few simple steps. If you are already fluent in design software such as …
Customer care & support is a term many companies use. But many companies don’t truly own up to the term. Missed emails, calls and poor empathy is all too prevalent in our industry.
I’ve taken tips from shops that are top-notch customer support experts and tactics from how we handle support at Printavo to help you! We want you too, to be able to offer amazing customer support with these easy tricks & tips.
Inbox Zero: Make sure all emails are answered by the time you leave. There shouldn’t be any responses that are left without an answer.
Get going on a support platform like GrooveHQ or Zendesk. These tools will keep all questions coming into one inbox to be assigned and handled. With questions coming in from Instagram, Facebook Messenger, Email, etc, it’s difficult to keep track of everything. These systems keep it all in one place.
With this support platform, you’ll want to measure First Response Time and Customer Satisfaction. First Response is a measurement of how quick, on average, you respond to messages. Customer Satisfaction is an automate survey that goes out to customers asking if they had Good or Bad service. Results are tallied and averaged.
Use our TAR method when responding to questions. Thanks. Acknowledge. Resolve. Example: “Thanks for asking your question Catie! We understand your concern. We can absolutely let you know when your order is ready to pick-up. Have a great day!”
Bonus Tip: Answer your phone as much as possible! Set a goal of getting to 0 missed calls during business hours.
Growing a print shop from the start is tough. This is your HUSTLE phase. Where you’re grabbing land (aka “sales”) as quickly as you can.
Establishing a business process and repetitive marketing/sales funnel is important when achieving $250k in annual sales. In this video, we’ll discuss a pathway to getting there. It isn’t easy but it’s 100% doable.
Subscribe to our Podcast
Try Printavo: www.printavo.com
Check out our podcast with Onboarding Lead, Adam Cook at Printavo around change management.
Adam coaches shops all over the world on getting their team ready to make the Printavo switch.
Difficulties around training, getting the team excited and tips when making the transition are brought up. Take a listen!
Subscribe to our podcast: itunes.apple.com/us/podcast/print…d1213143414?mt=2
You may spend more time with your business than your family, at times. Your business is your family. It is your livelihood. The people that work for you are important to your success and you need to take great care of them, no different than your family at home. If …
Try Printavo: http://www.printavo.com
Running Printavo is full of surprises. Follow Bruce Ackerman around Chicago to see how Printavo’s team runs every day.
Subscribe to our podcast: https://itunes.apple.com/us/podcast/printavo-presents-printhustlers-podcast/id1213143414?mt=2
Marathon Sportswear started in 1980 from a garage. They started with a manual and continued to print while raising a family of 8. Today, they have 10 autos and full-staff of 70 in the Chicagoland area.
In this podcast, Matt Marcotte talks with Jim Piko, CEO of Marathon Sportswear, we dive into dealing with problematic customers while balancing company growth. Marathon Sportswear, like all shops, want to please everyone to the highest standards. Jim talks about how they balance taking jobs to take jobs vs trying to select the best jobs for both parties.
Matt also asks Jim how automation has changed his shop and tips for other shop owners when investing in this improvement. We learn when the best time to invest is and when you know it’s too late.
So you’ve made the smart decision to move over to Printavo. You’ve done your research, watched all the videos, and you are ready to go. Congratulations. We’re in this together. We’re here to help you. We’re ready to go. Are you?
Creating consistent content for social media can be easier said than done. Everyone talks about it but few can execute consistently. Bruce Ackerman, Founder of Printavo explains how you can set up a social media calendar that delivers content consistently. This is going to help grow and scale your reach.
We’ll dive into:
– How to create an easy and repeatable schedule to post on social media
– Ideas for Videos/Podcasts
– How Important it is to repurpose Old Video/Audio
Bruce Ackerman, Founder of Printavo reveals the winners of the free tickets for the PrintHustlers Conf 2018 July 20-21st in Chicago! Come join us to take big ideas back to your shop. Tickets are running out fast!
Get them here: https://www.eventbrite.com/e/printhustlers-conf-2018-tickets-44161771046
Pricing is hard. Mark Coudray helps to break down how you should think about pricing. He gives us tips on getting started and diving deeper into your true expenses and how you should price.
We’ll dive into:
– How to setup screen-printing pricing
– Understanding production/operating costs
– Dealing with seasonality
Running a screen-printing shop is tough. It’s time-consuming and requires a lot of energy. Employees, production operations, sales, marketing, and growth can be hard to a balance all at once. Steven Farag from Campus .Ink has managed to take a nice vacation from his shop while operations continue to run. …
