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CEO of Printful Alex Saltonstall joins us to chat about the journey from running Wayfair to running Printful. We discuss the growth Printful has made, the partnerships it nurtures, and a look into how a CEO handles keeping track of such a large company. Printful:...
We are sold out of tickets for this years’ #PrintHustlersConf! All 80 seats have been claimed and can’t wait to see everyone. If you weren’t able to reserve a spot, that’s okay as we look forward to having you next year!
We’re unbelievably excited to release the schedule for PrintHustlers Conf 2018. We are sold out of tickets for this year and can’t wait to see everyone. Talk a look below on the schedule:
As shop owners, we find ourselves engulfed in the day-to-day production. How fast can we print shirts? How quickly can we burn screens? What ink looks the best? Can we register jobs quicker? How should we use employees strategically in the shop? All great questions – all are necessary to …
Mark Coudray, strategist and published author for Screen Printing Magazine explains the trap you are making when it comes to pricing. He describes why Trade Custom and using the Price Break Matrix is wrong. He shows us this step by step in Excel. He explains how the behavior of your price chart may drive you out of business.
Justin Moore explains the secret to success for your screen-printing shop! Taking risks is essential for success and hard work.
From a shop owner, Steven Farag from Campus Ink’s perspective… Our company, Campus Ink, is primarily a screen printing and embroidery shop that produces everything in-house. I recently began venturing into promotional products and was appalled at how antiquated these companies operate. Customer service and speed is not their concern. …
Small Print Shops have the advantage to truly meet every single person in the town that could be a potential customer. Retargeting advertising on your website is a must! Here are some tips on how a screen printing business can grow in a small town or large city.
We’ll dive into:
-Tools for Retargeting like Adroll.com and Perfect Audience.com
-Holding Events regularly like Meetups, Conferences, Marathon, -Family Events, etc to gain more customers
-Learn how to utilize Facebook Ads
One of the first things potential customers look at is your reviews on Yelp, Google, etc. Shelby Craig, Founder of Rocket Shirts who generated $80,000 From $3,600 In T-shirt Sales Using Facebook Ads cracked the code to get great reviews for your screen-print shop.
You heard it – You can start a sign company out of your pre-existing business without buying a single piece of equipment. You can start offering signs & banners as an ancillary business immediately by following these few simple steps. If you are already fluent in design software such as …
Customer care & support is a term many companies use. But many companies don’t truly own up to the term. Missed emails, calls and poor empathy is all too prevalent in our industry.
I’ve taken tips from shops that are top-notch customer support experts and tactics from how we handle support at Printavo to help you! We want you too, to be able to offer amazing customer support with these easy tricks & tips.
Inbox Zero: Make sure all emails are answered by the time you leave. There shouldn’t be any responses that are left without an answer.
Get going on a support platform like GrooveHQ or Zendesk. These tools will keep all questions coming into one inbox to be assigned and handled. With questions coming in from Instagram, Facebook Messenger, Email, etc, it’s difficult to keep track of everything. These systems keep it all in one place.
With this support platform, you’ll want to measure First Response Time and Customer Satisfaction. First Response is a measurement of how quick, on average, you respond to messages. Customer Satisfaction is an automate survey that goes out to customers asking if they had Good or Bad service. Results are tallied and averaged.
Use our TAR method when responding to questions. Thanks. Acknowledge. Resolve. Example: “Thanks for asking your question Catie! We understand your concern. We can absolutely let you know when your order is ready to pick-up. Have a great day!”
Bonus Tip: Answer your phone as much as possible! Set a goal of getting to 0 missed calls during business hours.
Growing a print shop from the start is tough. This is your HUSTLE phase. Where you’re grabbing land (aka “sales”) as quickly as you can.
Establishing a business process and repetitive marketing/sales funnel is important when achieving $250k in annual sales. In this video, we’ll discuss a pathway to getting there. It isn’t easy but it’s 100% doable.
Subscribe to our Podcast
Try Printavo: www.printavo.com
Check out our podcast with Onboarding Lead, Adam Cook at Printavo around change management.
Adam coaches shops all over the world on getting their team ready to make the Printavo switch.
Difficulties around training, getting the team excited and tips when making the transition are brought up. Take a listen!
Subscribe to our podcast: itunes.apple.com/us/podcast/print…d1213143414?mt=2
