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How to Stand out with Your Customer Service

How to Stand out with Your Customer Service

Customer satisfaction is so important. It’s the core of your business and creates longevity for you and your company. Treat it wisely as every interaction with your shop creates your brand and image.

Josh Keane from Thread Monster talks about how he goes above and beyond with customers. Handwritten notes, writing down birthdays, special events and more.

Take a listen to how Josh excels in customer service.

Tips for Live Screen Printing

Tips for Live Screen Printing

Live screen printing has been around for a while. It’s a great new source of revenue for businesses. But optimization and efficiency are crucial to making it a scalable source of income. Max Hellman, Owner of Family Industry knows how to make live printing work. Listen to his tips on handling live events with excellence

How To Grow Your Screen Printing Business From $250k to $1M

How To Grow Your Screen Printing Business From $250k to $1M

We previously discussed the starter phase of a screen-print shop (www.youtube.com/watch?v=T1IVa8Zczkw). Going from 0-250k in sales is a huge accomplishment. You’re probably still printing or handling sales while your partner prints.

This is where it’s time to turn into a true business owner, not a screen-printer. It’s a shift in mentality for many but a necessary one to create a growing, scalable business.

Think about it this way, if you’re pulling a squeegee and you value your time at $50/hr, you could hire someone for $10/hr to do the same work. This means you’re harming the business by undervaluing your time. Of course, it takes time to hire for these roles. But realize the goals to shoot for.

Your role is going to shift to systemizing your business. Focus on:

– Sales and operational efficiency

– Making your people the most efficient as possible

– Increasing sales by “being the host of the party”. Host the marathon, community parties, small business parties, etc

Team size coming to $1M should be you, a graphic designer, a production manager, a sales rep/front-desk person, three screen printers, one folder/shipping/receiving team member. This will set up your business to be approximately $125k revenue/employee. Over time, you will want to shoot for closer to $200k revenue/employee and begin to have replication for each role.

Take a listen to these tips and let us know others you may have.

7 Ingredients to Converting Clicks to Customers – Shelby Craig – PrintHustlers Conf 2018

7 Ingredients to Converting Clicks to Customers – Shelby Craig – PrintHustlers Conf 2018

Shelby Craig, Founder of Rocket Shirts is a marketing guru. “Making Shirt Happen and Getting Shirt Done.” Shelby’s LinkedIn quote perfectly describes him.

Shelby dives into 7 steps to successfully creating Facebook ads that convert. Take a listen.

PrintHustlers Conf 2018 is the second annual conference for the decorated apparel industry organized by Printavo. This conference will provide a unique opportunity to grow, develop, learn new ways to expand your business and increase profitability! Become exposed to industry leaders, thought-provoking tips and tricks and an abundance of resources to assist shops with running a viable business.

Screen Printing New Hire Training Tips

Screen Printing New Hire Training Tips

Training is undervalued. We just don’t spend enough time on it. How many times have you hired someone and thought “I don’t have enough time to train them”.

Think about this, “what if you train them and they leave, but what if you don’t and they stay?”. This quote from Justin Moore at Barrel Maker Printing which is an eye-opening look into how important training it.

Each team member is a reflection of your brand, customer experience, and business longevity.

In this episode, we’re going to dive into how to improve your training program and make it easier to handle training of each new team member.

How Screen Printing Pros Got Started

How Screen Printing Pros Got Started

Facebook Groups have been a growing source of knowledge for many shop owners. We have ours (www.facebook.com/groups/198143447258744/) and Josh Keane started Screen Print Pros (www.facebook.com/groups/630656227066301/).

Josh talks about how he started it and what the benefits are.

Playing Nice With Contract Printers

Playing Nice With Contract Printers

For those new to the industry, some might struggle to understand the concept of contract printing. “Why on earth would I have someone else print for me if I can print myself!?” Those experienced in the industry may rely heavily on contract printers using them as a crutch to keep …

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