Every print shop loves bulk orders, especially when the same logo is on multiple pieces. However, group orders can get a bit dicey when you add in more product options, different colored logos, and numerous order forms and payments. Printavo Merch allows you to set up an online store for groups that not only makes it easier on your print shop but also the customer.
Check out these ways on how to simplify group order with online stores:
Removes The Middle Man
The best thing about setting up an online store for a group is that it removes the middle man. This is usually the person in the group who has been delegated or takes charge of the task of gathering individual orders. Online stores connect customers directly with your shop which can save a ton of time and confusion. You’ll no longer have issues with someone forgetting to tell you something about an order and can answer questions quickly.
Offers Frictionless Service
The ability to conduct amazing customer service is key when having a group order through an online store. When the customer who is going to be wearing your product has a question, it is easy for them to get in touch with you. You can answer questions about materials and washing instructions as well as suggest other options to boost revenue. The direct link between your customers and your print shop is vital when hosting an online store.
No Worries About Collecting Payments
For years groups have had a sign-up sheet in the break room and a little envelope to collect everyone’s payments. There were always issues with making change and checks were not written out to the correct person. The primary contact then gathered all of the fees and took on the liability of any checks that may (or may not) bounce.
Now with an online store, customers easily complete their order with their own online payment. This cuts down on time wasted to gather a group order as well as the all of the payments that are haphazardly paper clipped to an order form. There is no question about funding since all items are pre-paid electronically.
Personalization Is Key
So much confusion and mistakes happen when it comes to trying to personalize 30 different shirts. Not only will you most likely spell a name wrong but you won’t have direct access to the customer to double check something before printing. The Printavo Merch platform allows customers to enter in their own personalization, including fonts and numbers, that cuts down on mistakes. Customers plug in what they want, and everything streamlines to the shop for incredible accuracy.
Easier Return Customer Relationships
Growing your print shop business is all about making the customer happy and keeping that customer long term. When customers use the online store for their group, you have direct access to their email address as well as their preferences. This helps your business grow and you can add customers to a mailing list to contact them about future offers. When a group places an order without Printavo Merch, you usually only have one primary contact for the group and can never follow up with the individual customer.
Real-Time Status Updates
With an online store, you can email customers so that they know exactly when to expect their items. There is no more wondering when an order is going to come in or if the contact person will actually show up at practice to give everyone their items. Status updates on the order in real time makes sure that everyone is on the same page and allows you to head off questions about when an order will arrive.
Setting up an online store for a group is the best way to simplify the process for everyone. You will not only save your customer time in gathering all of the orders, but you will also save yourself precious time and money fixing mistakes made in the process. Consider these tips on how to simplify group orders with online stores.
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